p989 Frequently Asked Questions

p989 requires KYC verification before processing your first withdrawal. You will need to submit a valid government-issued Philippine ID — such as a PhilSys National ID, driver's license, passport, or UMID — along with a selfie for liveness verification. Proof of address may also be requested. KYC is completed within one to two business days in most cases.

No. p989 strictly enforces a one-account-per-person policy. Operating multiple accounts is a violation of our Terms and Conditions and will result in the suspension of all linked accounts and forfeiture of associated balances. If you have accidentally created a duplicate account, contact support at [email protected] immediately.

Visit the p989 Login page and click "Forgot Password." Enter the email address or mobile number registered to your account, and we will send you a reset link or OTP. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to p989 support directly for manual account recovery.

To permanently close your p989 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Withdraw any remaining balance before submitting the request. Our team will process the closure within five business days and send a confirmation email once completed.

Log in to your p989 account, navigate to the Cashier section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100) and confirm. You will be redirected to the GCash payment screen to authorise the transaction using your GCash PIN or biometrics. Funds are credited to your p989 balance almost instantly.

GCash withdrawals on p989 are among the fastest available. For fully KYC-verified accounts, most GCash withdrawals are processed within five minutes of submission during normal operating hours. In rare cases involving additional verification, processing may take up to two hours. The minimum withdrawal amount is ₱200.

Yes. p989 supports bank transfer withdrawals to BPI, BDO, and Metrobank accounts. The account name on your bank account must match the name on your verified p989 profile. Bank transfer withdrawals typically take one to three business days to clear, depending on your bank's processing schedule. The minimum bank withdrawal is ₱200.

p989 does not charge its own transaction fees on standard deposits or withdrawals. However, third-party payment providers such as GCash, PayMaya, or your bank may apply their own processing fees, which are outside p989's control. Always check your payment provider's fee schedule before initiating a transaction.

Withdrawals may be delayed if your KYC verification is incomplete, if additional documentation has been requested by our compliance team, or if the withdrawal amount triggers an automatic review under our anti-money laundering procedures. If your withdrawal has been pending for more than 24 hours, contact p989 support via live chat or at [email protected] with your transaction reference number.

All slot games on p989 use certified Random Number Generator (RNG) technology, which is independently tested and audited to ensure that every spin outcome is completely random and unbiased. Return to Player (RTP) percentages for each game are published in the game's information panel. p989 does not alter RTP settings — games run exactly as supplied by their licensed providers.

Yes. p989 is fully optimised for mobile browsers on both Android and iOS devices. You can play all slots, live casino tables, and sports betting markets directly from your phone's browser — no app download required. The mobile interface automatically adjusts to your screen size, providing a smooth gaming experience whether you are on a commute or relaxing at home.

Yes. p989 has a full live casino lobby powered by providers such as Evolution, featuring real human dealers streaming in HD from professional studios. Available live table games include baccarat, blackjack, roulette, and game show-style titles. Live casino tables are available around the clock to suit Filipino players in any timezone.

Yes. p989's sportsbook covers PBA Philippine Cup, Commissioner's Cup, and Governors' Cup matches, including popular teams like San Miguel Beermen, TNT Tropang Giga, and Ginebra San Miguel. You can bet on match winners, point spreads, totals, and live in-play markets during active PBA games. NBA and international basketball are also covered.

A wagering requirement (sometimes called a rollover) means you must wager your bonus funds a specified number of times before any winnings derived from that bonus can be withdrawn as real money. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets using eligible games before withdrawing bonus-related winnings. Specific requirements are stated in each promotion's terms.

Yes. All bonuses issued by p989 have an expiry date or validity window, which is specified at the time the bonus is credited to your account. If you do not meet the wagering requirements within the validity period, any remaining bonus balance and associated pending winnings will be forfeited automatically. Check your account's bonus wallet for expiry countdowns.

p989 rewards its most active players through a tiered loyalty programme. As you play more, you accumulate points that unlock higher VIP tiers, each offering increased withdrawal limits, personalised bonuses, priority customer support, and dedicated account management for top-tier members. Details of the current loyalty programme structure are available in the Promotions section after logging in.

p989 operates as a licensed online gaming platform serving Filipino players and complies with the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation). All games use certified RNG technology. Player funds are held separately from operational funds. All transactions are protected by 256-bit SSL encryption. p989 is committed to maintaining a fair, secure, and transparent gaming environment.

To self-exclude from p989, send an email to [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period — six months, one year, or permanently. Our responsible gaming team will process the request within 24 hours and confirm via email. During the exclusion period, your account will be fully suspended and you will not be able to log in or deposit.

p989 provides a full suite of responsible gaming tools accessible from your account dashboard: daily, weekly, and monthly deposit limits; session time reminders; cooling-off periods of 24 hours to 6 weeks; reality check notifications; and self-exclusion. All limit reductions take effect immediately. Increasing a limit requires a 24-hour cooling period to prevent impulsive decisions during play. See our full Responsible Gaming page for details.

p989 customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat inside the Platform after logging in at the p989 Login page, or by email at [email protected]. Our support agents are fluent in English and Filipino and are trained to assist with account issues, payment queries, game disputes, and responsible gaming requests.